Dear Patient:

Welcome to Lubbock Cancer Center.  Outlined below you will find our office policies pertinent to the success of our mission, which is to “Serve Our Community with Excellence”. Please review them carefully, and feel free to call or come by with any questions or for assistance.

Although we make every effort to keep appointment times, we see patients who are very ill and need immediate medical attention. Due to unforeseen circumstances, we may not be able to see you at your scheduled appointment time. We apologize for any delay or increased waiting time you may experience during your visit, and ask for your understanding and cooperation.

Wireless internet access is available as a convenience for our patients and visitors.    If your laptop computer has a wireless card, you will be able to connect to the internet in either the lobby or infusion center.

For your convenience there are links to the left for our office and billing policies, as well as new patient registration forms that you may print and complete prior to your appointment.

IMPORTANT REMINDER !!
IF YOU EXPERIENCE ANY OF THE FOLLOWING SYMPTOMS:
1. 2. 3. 4. 5. 6. 7.	FEVER OF 101° (F) OR ABOVE UNCONTROLLED NAUSEA, VOMITING, OR DIARRHEA SHORTNESS OF BREATH CHEST PAIN UNCONTROLLED PAIN UNCONTROLLED BLEEDING CHEMOTHERAPY PUMP PROBLEM (INCLUDING LEAKAGE)
PLEASE CALL THE OFFICE AND DIAL ZERO  (0)  FOR AN OPERATOR.    DO NOT LEAVE A MESSAGE UNLESS IT IS AFTER HOURS AND YOU GET THE ANSWERING SERVICE.    THE PHONE IS ANSWERED 24 HOURS A DAY. ASK FOR THE PHARMACY IF YOU HAVE A PUMP PROBLEM.    FAILURE TO CALL WITH A PUMP PROBLEM COULD RESULT IN HAVING TO HAVE YOUR CATHETER REPLACED. DO NOT HESITATE TO CALL 911 IN URGENT CASES.   THE PATIENT CAN ALSO BE TAKEN TO THE EMERGENCY ROOM.